Listen differently to your .

Spot new ways to grow.

  • What jobs do customers turn to us for?

  • Why do high-value customers stay or leave?

  • Retention’s at x%, it needs to be y%... why (beyond “no budget”)?

  • Where do I need to grow as a leader to deliver what I signed up for?

  • How well do we know our ICP?

  • Who are our highest-value customers?

  • What’s holding our team back from the performance we need?

  • What’s special about us that we don’t share with competitors?

  • Has something shifted? What are we missing?

  • What’s our/my next move?

  • Where could we/I invest next for the most impact on growth?

  • What do customers value most beyond price?

  • What’s holding me back from the future I want?

  • How do I/we get unstuck?

High-value customer/ICP attributes and beliefs

Leadership and team growth opportunities

How new technology like AI is showing up in customers’ lives

New business and retention inhibitors

New/next product opportunities

Routes to increased value for current customers

Potential new markets

Distinctive point of view and market positioning

Buying intent triggers for high-value customers

We help leaders uncover new insights and take action

Customer insights discovery to understand who your best customers are, keep the ones you have, and find more like them.

Trusted by Curious Brands

“

Robert’s combo of insight and action has powerfully impacted our go-to-market strategy and growth. Asking great questions, he’s uncovered invaluable perspectives in 50+ interviews with our ICP over several phases.

His approach is a great investment to pair with customer cube work for any team working to more fully understand customers.

”

—VIPUL SHAH, CO-FOUNDER + CEO, SaaSWorks

Customer Insights + Activation

Curiosity-centered customer inquiry that goes beyond the water’s edge of what your data tells you to fill in the vital “why’s” of customer behavior, belief and experience that point out new avenues for growth.

Our interviews dig deeper than general voice of the customer conversations, asking the 2nd and 3rd level questions about growth dimensions you want to understand better.

So you can uncover more insights from customers, in their language, and take action on what you learn.

“

“Our strategy relies heavily on high-performing business leaders; and we have an important responsibility to help execs become the best possible versions of themselves.

My own experience has taught me that leaders can never have too much help in these domains. Robert brings diligence, care, intellectual honesty, and a keen ear to this work that can so meaningfully impact performance for leaders, their organizations, and investors.”

”

—TODD GIBBY, MANAGING PARTNER, Lock8 Partners

Leadership Coaching

We coach CEOs, functional leaders, executive teams, and rising talents who want help to fully access their gifts as they navigate the distinctive terrain of building great businesses and fulfilling careers, often in partnership with venture capital and private equity investors.

Serving as a supportive challenger, we help create a rare space where leaders can go deep and look with fresh eyes at their gifts, gaps, and relationships - to access new routes to the outcomes and leadership capacities they want to build for themselves and their teams.

“

“Growing as a CEO I have jumped at opportunities to expand my perspective like working with Robert as a leadership coach. He helped me through board meetings, tough internal meetings, and most importantly through one of the hardest professional transitions in my career.

”

—DENIS WHELAN, CEO, Documo